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Kawtim Food operates as a multi-service platform offering Food Delivery, Grocery, Pharmacy, and E-commerce products. Our refund policy varies depending on the category of purchase.
Orders cannot be cancelled once they are confirmed and preparation has started.
No refunds for change of mind.
Refunds or replacements are applicable only if:
Wrong item delivered
Item missing
Food is spoiled or not fit for consumption
Complaints must be raised within 2 hours of delivery with photos.
Orders can be cancelled before dispatch.
After delivery, refunds/replacements are applicable only for:
Damaged items
Expired products
Incorrect items
Issues must be reported within 24 hours of delivery.
No return or refund on medicines once delivered, as per health and safety regulations.
Refunds are allowed only if:
Wrong medicine delivered
Expired medicine delivered
Prescription medicines must match the uploaded prescription.
Returns accepted within 7 days of delivery.
Products must be:
Unused
In original packaging
Non-returnable items:
Perishable goods
Personal care items
Innerwear / hygiene products
Approved refunds will be processed within 5–7 business days.
Refunds will be issued to:
Original payment method OR
Kawtim Wallet (if applicable)
